Kore.ai Blog

Using bots has become a part of our daily lives and with the benefits they provide in reducing operational costs,...

Traditionally, consumers would visit retail stores to buy products, but with the rapid rise in digitization and...

Increasing the efficiency and productivity of your Service Cloud agents is a common goal in most customer service...

What do you do when your contact center solution isn’t really solving your problems? For NovaKBM, this wasn’t just a...

The Kore.ai XO Platform v10.0 Release is now LIVE! This new release has several added innovations and enhancements that...

As artificial intelligence aficionados, it is always exciting to see a new piece of AI technology that stands out from...

Introduction to Contextual Awareness

Context gives meaning and understanding to our conversations every day. Think...

Expanding your contact center can seem nearly impossible to scale - especially with high agent attrition and low...

Global research and advisory firm Gartner believe that approximately 85% of customer interactions will be handled by AI...