Over 75% of customers are more likely to return if support is in their own language - CSA Research

At a time when companies around the world are making the shift to distributed, digital work environments, there is a...

For any business that runs a contact center to handle customer requests, it’s no secret that agent turnover is high....

We’re thrilled to launch the newest version of our product, Kore.ai BankAssist, today at FinovateFall, in New York...

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Key takeaways from PostFinance’s Conversational IVR deployment on how to create an intelligent...

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The what, why, when, which, where and how of conversational AI technology

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Technologies like AI and automation are the backbone of the fourth industrial revolution. They...

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The next generation of mobile wireless technology, popularly known as 5G, will represent a...

Do you have a personal enterprise knowledge repository? How do you access your enterprise/team knowledge base? Do...