How Human Agents and Chatbots are set to Enhance Customer Experience in Contact Centre in 2019

Artificial Intelligence (AI) is a rage that’s promising to transform many traditional functions across industries. Among the many applications of...
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How Kore.ai Bots Platform Release 6.3.0 Advances Conversational AI Adaptability

The enterprise world is abuzz with the activity of AI-powered chatbots. They are all over the place – helping IT agents resolve tickets, enabling...
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2018 in Review - How Kore.ai Accelerated  Creation of Intelligent Enterprises Through Conversational AI

Three releases in a row, with significant updates to its industry leading platform, reinforces Kore.ai’s engineering excellence and market...
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Conversational AI Poised to Take Off as Customer Adoption Rises Across Industries

Artificial intelligence (AI) is creating a stir across a swathe of industries - from banking to construction; telecom to travel; financial...
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Experience the power of Conversational Banking at Singapore FinTech Festival 2018

It’s a rarity that you get to witness the top leaders of banking and financial services firms getting into a huddle to chart out their roadmap for...
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How Customer Experience Gets a Boost with AI-powered Bots

The increasing sophistication of chatbots can help companies connect with their customers better, especially because of their ability to mimic...
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Enterprise Adoption of Chatbots Rises Rapidly: Script Your Success Story With Kore.ai

Chatbots will power 85% of all customer service interactions by 2020, and the average person will have more conversations with bots than with...
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How Chatbots are Positively Impacting Healthcare Sector

For an industry that’s battling challenges of continually rising costs, disparate ways of managing medical records, and a perceived lack of...
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What Goes into Making a Successful NLP Design for Chatbots

Bots have a knack of retaining knowledge and improving as they are put to greater use. They have built-in natural language processing (NLP)...
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How Conversational AI is Driving the Future of IT Service Management

Whether it’s an AI-powered chatbot or a chatbot with voice assistant, intelligent virtual assistants (IVAs) have already made their way into our...
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