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Kore.ai Blog

One-stop for everything related to AI-first
experience automation

This Leading Slovenian Bank Reached 94% Automation and Boosted NPS in 6 Weeks

What do you do when your contact center solution isn’t really solving your problems? For NovaKBM, this wasn’t just a...

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Why ChatGPT Is Not A Replacement For Enterprise Conversational AI Platforms

As artificial intelligence aficionados, it is always exciting to see a new piece of AI technology that stands out from...

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Why is Contextual Awareness Critical to Your Intelligent Virtual Assistant?

Introduction to Contextual Awareness

Context gives meaning and understanding to our conversations every day. Think...

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How Contact Centers are Increasing their ROI at Scale with Conversational AI

Expanding your contact center can seem nearly impossible to scale -  especially with high agent attrition and low...

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Contextual Chatbots to Enable More Personalized Interactions

Global research and advisory firm Gartner believe that approximately 85% of customer interactions will be handled by AI...

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How to Manage Context in the Kore.ai Experience Optimization (XO) Platform

Introduction to How to Manage Context for IVAs

So you want to build contextual awareness in your intelligent virtual...

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