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Kore.ai Blog

One-stop for everything related to AI-first
experience automation

ChatGPT Enhances Conversational AI But It’s Not a Business Solution

The world has been captivated by OpenAI's newest Large Language Model(LLM) chatbot, ChatGPT, since it launched in...

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How to Reduce Contact Center Hold Times to Increase Customer Satisfaction

Customers expect prompt and efficient service when they reach out to a company which can be hindered by long hold-times...

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Simplify Agent Experience and Improve CX using Kore.ai Automation with Zendesk Sunshine Conversations and Messaging

Improving your service team’s customer engagement is easy with intelligent self-service options using Kore.ai...

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How To Train Virtual Assistants On Dialog Intents On The Kore.ai XO Platform

“Dialog intents” for an intelligent virtual assistant or chatbot are predefined actions or goals that a virtual...

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How to Increase Retail Sales with Conversational AI for Better Customer Loyalty

As a retailer, you're always thinking of ways to keep your customers coming back for more and how to provide them with...

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Navigating the AI Search Wars: Opportunities and Risks

Generative AI and Large Language Models (LLMs) have brought about some of the most significant advancements in...

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Advantages of AI-Powered Intelligent Virtual Assistants over Basic Chatbots

Using bots has become a part of our daily lives and with the benefits they provide in reducing operational costs,...

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Reinventing Retail with Conversational AI Search

Traditionally, consumers would visit retail stores to buy products, but with the rapid rise in digitization and...

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