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Key takeaways from PostFinance’s Conversational IVR deployment on how to create an intelligent...

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The what, why, when, which, where and how of conversational AI technology

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Technologies like AI and automation are the backbone of the fourth industrial revolution. They...

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The next generation of mobile wireless technology, popularly known as 5G, will represent a...

Do you know what Millennial customers really want from their bank?

Do you have a personal enterprise knowledge repository? How do you access your enterprise/team knowledge base? Do...

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Almost 90% of incumbent financial institutions believe that part of their business will be lost...

Apart from being a rather confusing year, 2020 a decade since the Google Assistant came to exist as an application,...

Rising consumer expectations is making it difficult for customer service agents to deliver an outstanding...

This is an interesting point in time when we all use or hear these lines on a daily basis :