Kore.ai Blog

Introduction to Contextual Awareness

Context gives meaning and understanding to our conversations every day. Think...

Expanding your contact center can seem nearly impossible to scale - especially with high agent attrition and low...

Global research and advisory firm Gartner believe that approximately 85% of customer interactions will be handled by AI...

Introduction to How to Manage Context for IVAs

So you want to build contextual awareness in your intelligent virtual...

The global conversational AI market is expected to rise at a CAGR of 21.4% and surpass $13,291.3 million from 2021 to...

As enterprises continue to produce large volumes of data and content, it is becoming challenging and time-consuming for...

Employees Still Quitting Jobs at High Rates

Since the beginning of the Covid-19 Pandemic, American workers quit their...

The Salesforce and Kore.ai Integration

In today's digital world, we use numerous applications to accomplish our...

Brands have widely started using conversational AI-powered intelligent virtual assistants (IVAs) to communicate with...