Kore.ai Blog

Conversational AI is a powerful technology that has the potential to transform customer experiences across industries....

Customer Experience Optimization Blog Series

If you manage a contact center, you see customer frustrations every single...

Customer Experience Optimization Blog Series

Have you ever considered how an experience can affect your customers?...

As a contact center agent, your desktop dashboard is your most important tool for managing your work. If it’s...

Customers expect prompt and efficient service when they reach out to a company which can be hindered by long hold-times...

Let’s start with the basics. What is Conversational AI? Conversational AI is a set of technologies that enables...

Delivering a superior customer experience (CX) is crucial in maintaining a long-lasting relationship with customers....

For any business that runs a contact center to handle customer requests, it’s no secret that agent turnover is high....

We’re thrilled to launch the newest version of our product, Kore.ai BankAssist, today at FinovateFall, in New York...

Listen on the go!

Key takeaways from PostFinance’s Conversational IVR deployment on how to create an intelligent...

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The what, why, when, which, where and how of conversational AI technology

Table of Contents:

Listen on the go!

The next generation of mobile wireless technology, popularly known as 5G, will represent a quantum...

Listen on the go!

Almost 90% of incumbent financial institutions believe that part of their business will be lost to...

Rising consumer expectations is making it difficult for customer service agents to deliver an outstanding experience,...

This is an interesting point in time when we all use or hear these lines on a daily basis :