This is an interesting point in time when we all use or hear these lines on a daily basis :
“This is a challenging time and we will overcome it”
“Let’s be prepared for the New Normal”
“We’re in this together….”
“This too shall pass”
And they’re all true. The global pandemic is affecting every aspect of our day to day lives. These are challenging times for customer service centers as well, as they are experiencing an unprecedented uptick in overall call volume. Healthcare customer service centers face a similar scenario.
With SmartAssist, improve the customer support experience, reduce IVR costs, capture customer requests through digital forms, respond instantly to mobile customers, and more.
What are the advantages of leveraging SmartAssist in healthcare:
1. Automate Call Answering and Deflecting
2. Increase Call Containment Rates
3. Automates Trivial Queries
4. Maximize Productivity and Return on Investment
Because SmartAssist handles much of the routine telephone work that typically takes up a considerable amount of time, the call center reps are able to complete other tasks more quickly and efficiently. This means that reps can complete their tasks without needing to work overtime. The medical support staff doesn’t feel overwhelmed, boosting workplace productivity, while reducing expenses and boosting your return on investment.
Listen to our Webinar on how to empower your contact center experience with low-cost digital solutions.
How to Set up SmartAssist?
SmartAssist is a next-gen, low-cost digital solution that can be leveraged in the modern healthcare facility’s arsenal of customer service enhancements. And it can be always set as conversational IVR and get to enjoy the solution’s all other valuable features and benefits including virtual agent voice answering, or deflection to a text-based virtual agent, pre-integrated live chat, and messaging software.