Kore.ai Blog

Today’s workforce is distributed, with many employees working from home and running on a “want it now” mindset. As...

Intelligent Virtual Assistants (IVAs) have become an indispensable part of modern customer service, enabling businesses...

Testing intelligent virtual assistants (IVA’s) to iterate and improve the NLU model is a critical step in the virtual...

Contact Centers play a crucial role in ensuring customer satisfaction and maintaining a positive image for your brand....

Keeping up with growing customer expectations is a tough battle for businesses. Customers have no loyalty and one or...

As a contact center agent, your desktop dashboard is your most important tool for managing your work. If it’s...

Retail customers now move between physical store locations and online shopping. As a retail store technology leader you...

The world has been captivated by OpenAI's newest Large Language Model(LLM) chatbot, ChatGPT, since it launched in...

Customers expect prompt and efficient service when they reach out to a company which can be hindered by long hold-times...