Kore.ai Blog

Improving your service team’s customer engagement is easy with intelligent self-service options using Kore.ai...

“Dialog intents” for an intelligent virtual assistant or chatbot are predefined actions or goals that a virtual...

As a retailer, you're always thinking of ways to keep your customers coming back for more and how to provide them with...

Kore.ai, a leader in Conversational AI, has once again been recognized by Gartner in the 2023 Magic Quadrant for...

Generative AI and Large Language Models (LLMs) have brought about some of the most significant advancements in...

Using bots has become a part of our daily lives and with the benefits they provide in reducing operational costs,...

Traditionally, consumers would visit retail stores to buy products, but with the rapid rise in digitization and...

Increasing the efficiency and productivity of your Service Cloud agents is a common goal in most customer service...

What do you do when your contact center solution isn’t really solving your problems? For NovaKBM, this wasn’t just a...