Kore.ai Blog

Deploying remote workers can be difficult for IT leaders and teams to support. Let’s examine how this process can be...

Setting up a customer service function from scratch can be an intimidating endeavor for small businesses that do not...

Today’s workforce is distributed, with many employees working from home and running on a “want it now” mindset. As...

Intelligent Virtual Assistants (IVAs) have become an indispensable part of modern customer service, enabling businesses...

Testing intelligent virtual assistants (IVA’s) to iterate and improve the NLU model is a critical step in the virtual...

Contact Centers play a crucial role in ensuring customer satisfaction and maintaining a positive image for your brand....

Keeping up with growing customer expectations is a tough battle for businesses. Customers have no loyalty and one or...

As a contact center agent, your desktop dashboard is your most important tool for managing your work. If it’s...

Retail customers now move between physical store locations and online shopping. As a retail store technology leader you...