As the CMO or CDO for an e-commerce company, it is crucial to leverage emerging technologies to stay ahead of the...

Retail Industry's Shift to Personalization

In today's digital world, where consumers have access to a vast array of...

Customer service expectations have changed significantly in the last few years. Modern consumers expect quick response...

With ChatGPT and Large Language Models (LLMs) taking the world by storm, I decided to try it for myself and see what...

Conversational AI – the technology that empowers human-machine interactions through voice or text – has become a vital...

Recently, enterprises from various industries have started incorporating Intelligent Virtual Assistants (IVAs) into...

As a startup founder, you're constantly seeking ways to enhance your business operations and customer experience....

Deploying remote workers can be difficult for IT leaders and teams to support. Let’s examine how this process can be...

Setting up a customer service function from scratch can be an intimidating endeavor for small businesses that do not...