Kore.ai Blog

Increasing the efficiency and productivity of your Service Cloud agents is a common goal in most customer service...

What do you do when your contact center solution isn’t really solving your problems? For NovaKBM, this wasn’t just a...

The Kore.ai XO Platform v10.0 Release is now LIVE! This new release has several added innovations and enhancements that...

As artificial intelligence aficionados, it is always exciting to see a new piece of AI technology that stands out from...

Introduction to Contextual Awareness

Context gives meaning and understanding to our conversations every day. Think...

Expanding your contact center can seem nearly impossible to scale - especially with high agent attrition and low...

Global research and advisory firm Gartner believe that approximately 85% of customer interactions will be handled by AI...

Introduction to How to Manage Context for IVAs

So you want to build contextual awareness in your intelligent virtual...

The global conversational AI market is expected to rise at a CAGR of 21.4% and surpass $13,291.3 million from 2021 to...