Kore.ai Blog

Businesses frequently focus their efforts and budgets on improving the customer experience. With predictions from...

Employee Experience Series

If you’re waiting to see how AI is changing the way we work, it already has. Just a quick...

If you turn on the news, it’s hard to distinguish between fiction and reality when it comes to AI. Fears of...

Customer Experience Optimization Blog Series

If you manage a contact center, you see customer frustrations every single...

Customer Experience Optimization Blog Series

Have you ever considered how an experience can affect your customers?...

While efficiently optimizing customer experiences, successful intelligent virtual assistants (IVAs) have typically...

Are your customers tired of waiting too long on hold just to speak to a customer service representative? Looking for...

Conversational AI-powered IVAs are designed to create natural, human-like conversations between users and machines....

In the ever-evolving world of technology, it seems like there's always a new buzzword or concept to wrap our heads...