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      Kore.ai Blog

      One-stop for everything related to AI-first
      experience automation

      The IVA Advantage: A Strategic Must for Modern Contact Centers

      Contact Center Excellence Blog Series

      Welcome to another installment in our 'Contact Center Excellence' series, where...

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      What's Behind the Agents' Knock Knock? Decoding Contact Center Ratings

      Contact Center Excellence Blog Series

      Picture this: The bustling domain of contact centers, where things are always on...

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      Why More and More People are Embracing Automated Assistants in Contact Centers

      Are your customers tired of waiting too long on hold just to speak to a customer service representative? Looking for...

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      The Kore.ai NLU Engines and When to Use Them

      Conversational AI-powered IVAs are designed to create natural, human-like conversations between users and machines....

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      Revolutionizing Retail Security: Tackling Theft with Virtual Assistants powered by Generative AI

      In today's rapidly evolving retail landscape, technology has proven to be a double-edged sword. While innovations like...

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      A Comprehensive Guide to Key Terms for Creating Intelligent Virtual Assistants

      In the ever-evolving world of technology, it seems like there's always a new buzzword or concept to wrap our heads...

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      How to Build Intelligent Virtual Assistants on the Kore.ai XO Platform

      Building your first Intelligent Virtual Assistant (IVA) can be an exciting yet challenging endeavor, and this guide is...

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      Avoid Customer Confusion with Welcome Dialogues and Fallback Experiences for Intelligent Virtual Assistants

      Intelligent virtual assistants can deliver superior experiences for your customers, agents, and contact center...

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      Transforming Patient Care with AI Chatbots in Healthcare

      The days of your local physician making house calls are over. In healthcare, updating technology has been a normal part...

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