GenAI arrived to alleviate the pressure and grind of routine tasks, and it did. As McKinsey reported last year, ‘investments in gen AI and analytical AI are beginning to create value.’
But the latest evolution lies in autonomous AI agents—specialized tools that not only take on repetitive tasks but actively manage and orchestrate workflows across departments.
Also known as agentic AI, these agents are designed to understand context, trigger the right actions, and adapt based on usage, making them far more than just passive assistants. They autonomously execute complex tasks, integrate multiple systems, and deliver tailored solutions, enabling employees to focus on higher-value work rather than micromanaging processes.
Automating the mundane, streamlining systems, and delivering data-driven insights - that's AI's role in the modern workplace. A trusty sidekick, not a replacement for human intelligence.
Smart Enterprise Search: Cutting Through the Noise
One of the most significant time sinks for employees is the constant search for information. How much time is wasted flipping through:
- Emails
- Employee handbooks
- Internal knowledge repositories
- Slack chats
All this, just to find the answers you need? In the chaos of information overload, finding the right data can be exhausting.
AI for Work solves this problem with Smart Knowledge Search. Employees can ask a single AI-powered agent for the exact information they need, instantly retrieving the answer from a centralized knowledge base. Enterprise-grade RAG (retrieval-augmented generation) technology delivers contextually relevant, actionable insights, streamlining the process of finding the right information.
Take a simple example: An employee needs information about their dental insurance. Instead of diving into multiple places—the employee handbook, HR emails, or even asking colleagues—they can use AI for Work to quickly find what they need. It’s that simple. By consolidating data and making information easily accessible, Smart Enterprise Search helps employees move faster and more efficiently.
Scaling Without the Growing Pains
As businesses scale, so do the complexity of their operations. More departments, more teams, more systems—and with that comes an increase in coordination challenges. Without the right systems in place, scaling up can lead to inefficiencies, bottlenecks, and missed opportunities.
AI for Work solves this by allowing companies to scale seamlessly. As your business grows, the AI grows with it. Through agent orchestration, AI integrates multiple agents and systems to handle complex tasks across departments. Instead of each team working in isolation, AI connects workflows, ensuring that tasks move smoothly from one system to the next without disruption.
Example: Imagine a scenario where an employee needs information from sales, marketing, and finance. Instead of manually pulling data from each department, the right AI agents will automatically handle the integration and analysis, providing a seamless result. The automation and integration of these workflows mean that as your company grows, you won’t experience the typical growing pains that come with scaling—everything remains efficient and agile.
AI and Humans: A Partnership, Not a Replacement
AI is here to enhance human roles in the workplace, not replace them. While AI takes on more by the day, human supervision plays a crucial role in maintaining the accuracy and reliability of these systems. Human oversight ensures AI agents stay on track, respond to unexpected challenges, and deliver results that meet the specific needs of the business.
Humans continue to refine AI’s performance, correcting errors, adjusting processes as needed, and ensuring the technology delivers real value—not just efficiency, but quality and relevance in real-time.
In the future of work, AI and humans collaborate. Each can leverage their strengths to create a more agile, productive workplace. Together, we’ll unlock new opportunities and drive results that neither could achieve alone.
