Kore.ai Blog

Technology has always been an important part of call centers — it can find the next available agent, helps them engage...

Banks were already marking digital transformation as a top priority as they faced competition from challenger banks and...

Every business leader is striving to create a digital enterprise that has two technologies to bet on - Digital...

Customer service and support leaders are not only vocally optimistic about technology for 2020, but they are also...

The most important lesson COVID-19 has taught every business that manages customer service experience in some form or...

It is often said that necessity is the mother of invention. More than any other development in the recent past,...

In the last three to four months the world has seen so much change that people are adapting to new ways of living. ...

Banks, hotels, airports and many other businesses had to go through tremendous changes in tech adoption as a result of...

As an executive spearheading a global bank or as the one leading customer services for a telecommunications major have...