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Five Ways Virtual Assistants Can Support Contact Centers in Europe

Listen on the go! Europe is the biggest market that outsources contact centers following North America. It occupied a market share of 25.05% in...
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You Deserve Better! Can’t Hire a Personal Assistant? Instead, Get Kora to Manage Your Meetings

AI-powered Enterprise Virtual Assistant Helps Employees Optimize Productivity in These Troubled Times In this age of Work at Home (WAH), we are...
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Why a Low-code/No-code Platform is Ideal for Driving Greater Adoption of Virtual Assistants

Listen on the go! Last month, Amazon launched Honeycode a no-code/low-code platform to develop apps. While Google and Microsoft had already...
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Kora Represents the Pinnacle of Contemporary UX You Can Easily Access

Hasn’t it startled you: on an average day you might actually be interacting with your electronic gadgets more than your friends, family,...
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Why It’s Time to Make Virtual Assistants Part of Every Business Solution

Listen on the go! Artificial intelligence (AI) has become, for many of us, an integral part of our daily lives, and over the years brought...
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AI is Now Firmly Part of Every Call Center’s Strategy for Growth

Technology has always been an important part of call centers — it can find the next available agent, helps them engage with clients over multiple...
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Now, More Than Ever, is Time for Banks to Adopt Conversational AI With Vigour

Banks were already marking digital transformation as a top priority as they faced competition from challenger banks and fintech startups who...
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How To Empower Your Enterprise Automation Strategy, Smartly?

Every business leader is striving to create a digital enterprise that has two technologies to bet on - Digital Transformation and Automation. Only...
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Deliver Great Customer Service and Reduce Burden on Agents in a Single-Shot with SmartAssist.ai

Customer service and support leaders are not only vocally optimistic about technology for 2020, but they are also backing their optimism with...
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How to Scale and Run Customer Service Effectively During Crisis Situations

The most important lesson COVID-19 has taught every business that manages customer service experience in some form or other is that their success...
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