Rising consumer expectations is making it difficult for customer service agents to deliver an outstanding...

This is an interesting point in time when we all use or hear these lines on a daily basis :

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Europe is the biggest market that outsources contact centers following North America. It...

AI-powered Enterprise Virtual Assistant Helps Employees Optimize Productivity in These Troubled Times

In this age of...

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Last month, Amazon launched Honeycode a no-code/low-code platform to develop apps. While Google...

Hasn’t it startled you: on an average day you might actually be interacting with your electronic gadgets more than...

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Artificial intelligence (AI) has become, for many of us, an integral part of our daily lives,...

Technology has always been an important part of call centers — it can find the next available agent, helps them...

Banks were already marking digital transformation as a top priority as they faced competition from challenger banks...