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Europe is the biggest market that outsources contact centers following North America. It...

AI-powered Enterprise Virtual Assistant Helps Employees Optimize Productivity in These Troubled Times

In this age of...

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Last month, Amazon launched Honeycode a no-code/low-code platform to develop apps. While Google...

Hasn’t it startled you: on an average day you might actually be interacting with your electronic gadgets more than...

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Artificial intelligence (AI) has become, for many of us, an integral part of our daily lives,...

Technology has always been an important part of call centers — it can find the next available agent, helps them...

Banks were already marking digital transformation as a top priority as they faced competition from challenger banks...

Every business leader is striving to create a digital enterprise that has two technologies to bet on - Digital...

Customer service and support leaders are not only vocally optimistic about technology for 2020, but they are also...

The most important lesson COVID-19 has taught every business that manages customer service experience in some form...