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Technologies like AI and automation are the backbone of the fourth industrial revolution. They aim...

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The next generation of mobile wireless technology, popularly known as 5G, will represent a quantum...

Do you have a personal enterprise knowledge repository? How do you access your enterprise/team knowledge base? Do you...

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Almost 90% of incumbent financial institutions believe that part of their business will be lost to...

Apart from being a rather confusing year, 2020 a decade since the Google Assistant came to exist as an application,...

Rising consumer expectations is making it difficult for customer service agents to deliver an outstanding experience,...

This is an interesting point in time when we all use or hear these lines on a daily basis :

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Europe is the biggest market that outsources contact centers following North America. It occupied...

AI-powered Enterprise Virtual Assistant Helps Employees Optimize Productivity in These Troubled Times

In this age of...