Kore.ai Blog

What happens when a workforce futurist and a conversational AI expert have an honest, no-nonsense conversation about...

Complexity is slowing businesses down. Despite years of investment in digital transformation and automation platforms,...

GenAI arrived to alleviate the pressure and grind of routine tasks, and it did. As McKinsey reported last year,...

2024 was a landmark year for Generative AI. What went wrong? The answer lies in a step too often overlooked—rigorous...

What if we told you that the secret to exceptional customer service in banking doesn’t lie in just having more agents...

Not all disruptions have the same impact. While trends come and go, Generative AI is a once-in-a-generation leap...

Choosing the right AI solution is key to shaping your tech stack and optimizing your business processes. In this ...

Legacy chatbots, built on rigid decision trees and basic natural language processing (NLP), often struggle with the...