The majority of customer experience (CX) executives in the US expect bigger technology budgets to brace for the year’s economic turbulence, according to Forrester. SMBs are already investing in advanced AI, including generative AI (genAI) to cut costs and drive growth. AI chatbots are a popular solution because they address customer questions and requests 24/7. They also save time by letting human agents focus on more complex tasks.
GenAI dialog templates are your no-code shortcut to doubling the efficiency of your chatbot. These templates are based on use-cases–think Salesforce lead capture or Shopify order status– and let you automate repetitive tasks and take action on behalf of an agent. You can even customize triggers (specific events, like time spent on a webpage) and actions (how the bot will respond to a trigger) to streamline operations. The Kore.ai XO platform includes easy-to-use and customizable dialog templates that integrate with your existing workflows.
With a secure, unified platform to deploy your bot, you can do more than answer questions. You can give your users a human-like conversational experience to scale your business faster and double your call deflection rate.
They’re Fast to Set Up
Dialog templates are fast to set up and cost-effective. No need for a degree in computer science–imagine having a blueprint for the chats between users and your AI chatbot. Pre-built and customizable conversation flows make it easy for anyone, even non-technical employees in small businesses, to deploy an AI chatbot with minimal effort. You’ll slash costs and development time typically spent training engineers on complex coding tasks.
Don't mistake simplicity for rigidity. Dialog templates offer a blend of structure and flexibility. You can tailor them to specific industry needs while relying on tried-and-true conversational patterns. It's the best of both worlds: a head start with room to make it your own.
They Integrate With Existing Workflows
The best dialog template solutions are the ones that align with your use case. Do you use a CRM like Salesforce for lead capture? If so, find a platform that encourages easy, pre-built integrations with Salesforce. Within minutes, your dialog template can train your bot to ask the right questions and automate actions. Those actions include putting your prospective leads right into your CRM. Let your bot do the routine, tedious tasks and give the gift of time back to your business.
They Provide a Better Customer Experience
Luxury brand showrooms greet customers in person to learn about their needs before browsing. With a conversational bot greeting, your brand delivers that same human touch online while still capturing crucial lead information. SMBs can expect an organic jump in website leads simply by replacing traditional forms with a chatbot that starts an authentic dialog with visitors. The business value remains - you still track and generate leads - but now with a welcome that feels more human and tailored to individual website visitors.
Other popular dialog template use cases for small businesses include: Zendesk ticket creation, Shopify order status, and appointment scheduling with Calendly.
Which Dialog Template is Right for Me?
Think of dialog templates as your AI chatbot architect. They lay the foundation, guide the flow, and ensure your bot delivers a seamless experience. You're not just implementing a tool; you're building interactions that elevate your customer engagement.
Dialog templates are designed to be user-friendly, with simple interfaces that predict your organization’s needs. Because every small business is different, you may want unique conversation flows for different use cases. No need to be a coding expert – you have full control over the customer journey.
- Pre-built templates: These ready-to-deploy templates come with use-case scenarios and third party integrations, like lead capture for Salesforce or tickets for Zendesk.
- Customizable templates: You're in control. With five simple steps, you can tailor the dialog flow to your business.
Watch Your Business Grow With GenAI
With an advanced AI assistant on your side, you can ask or automate almost anything you want. Whether capturing leads, scheduling orders, or providing customer support, dialog templates are a springboard for easy and reliable customer interactions. With a powerful AI platform as your foundation, you're poised to build chatbots that elevate your business and accelerate growth.
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