Nitika Rawatt

Recent Posts

What's Behind the Agents' Knock Knock? Decoding Contact Center Ratings

conversational AI, Agent Experience, Contact Centers, intelligent virtual assistant, Agent satisfaction

Contact Center Excellence Blog Series

Picture this: The bustling domain of contact centers, where things are always on...

How Large Language Models are Shaping the Retail Landscape

ChatGPT, generative ai, Large Language Models, AI in Retail, Retail Industry

Retail Industry's Shift to Personalization

In today's digital world, where consumers have access to a vast array of...