Nitika Rawatt

Recent Posts

The IVA Advantage for Contact Centers & Customer Experience (CX) Enhancement

Contact Center Excellence Blog Series

Welcome to another installment in our 'Contact Center Excellence' series, where...

What's Behind the Agents' Knock Knock? Decoding AI for Customer Service

conversational AI, Agent Experience, Contact Centers, intelligent virtual assistant, Agent satisfaction

Contact Center Excellence Blog Series

Picture this: The bustling domain of contact centers, where things are always on...

AI for Retail: How Large Language Models are Shaping the Landscape

ChatGPT, generative ai, Large Language Models, AI in Retail, Retail Industry

Retail Industry's Shift to Personalization

In today's digital world, where consumers have access to a vast array of...