Nitika Rawat

Recent Posts

The Gen AI Renaissance: Catalyzing Innovation Across Global Sectors.

Not a day passes without Generative AI (Gen AI) advancements being spotlighted for their industry-transforming...

Decoding the Dynamics of CX: Trends Shaping 2024 and Beyond!

Customer Experience, Customer Satisfaction

As 2024 unfolds, we stand on the cusp of a groundbreaking human-machine partnership. In this unfolding, we are...

Top 5 Reasons Agents Prefer Tech Over Pay

Welcome to our exploration of the future of contact centers, guided by the groundbreaking insights from the Kore.ai...

Exploring Kore.ai's Vision for AI Evolution with the Recent Funding Infusion

A Triumph Amid Tech Turmoil

The halls of Kore.ai echo with an electrifying buzz as we celebrate a monumental...

An Up-Close Dive into Kore.ai's $150M Funding Triumph

How Generative AI is Reshaping Global Industries

In the not-so-distant past, the term "Artificial Intelligence" often conjured images of futuristic robots and computer...

The IVA Advantage: A Strategic Must for Modern Contact Centers

Contact Center Excellence Blog Series

Welcome to another installment in our 'Contact Center Excellence' series, where...

What's Behind the Agents' Knock Knock? Decoding Contact Center Ratings

conversational AI, Agent Experience, Contact Centers, intelligent virtual assistant, Agent satisfaction

Contact Center Excellence Blog Series

Picture this: The bustling domain of contact centers, where things are always on...

How Large Language Models are Shaping the Retail Landscape

ChatGPT, generative ai, Large Language Models, AI in Retail, Retail Industry

Retail Industry's Shift to Personalization

In today's digital world, where consumers have access to a vast array of...