Kore.ai Blog

GenAI arrived to alleviate the pressure and grind of routine tasks, and it did. As McKinsey reported last year,...

2024 was a landmark year for Generative AI. What went wrong? The answer lies in a step too often overlooked—rigorous...

What if we told you that the secret to exceptional customer service in banking doesn’t lie in just having more agents...

How AI for Work impacts Employee Productivity

Not all disruptions have the same impact. While trends come and go,...

Choosing the right AI solution is key to shaping your tech stack and optimizing your business processes. In this ...

Legacy chatbots, built on rigid decision trees and basic natural language processing (NLP), often struggle with the...

Autonomous AI is no longer a future concept—it’s here, transforming industries. But what makes AI truly autonomous?...

The world of artificial intelligence and agentic AI is evolving quickly. Traditional, deterministic process automation...