A proper chatbot strategy can be helpful to determine investment and forecasted gains, unify the approach across your business, and gain stakeholder buy-in.
Smart virtual assistants or chatbots are here and a reality for enterprises everywhere. By offering a closed-loop approach to better customer engagement, bots offer new advantages for businesses looking to get ahead of the competition to capture new, repeat, and referral business, and even reduce operational spend in doing so. Bots turn the traditional, frustrating digital experiences your customers are used to into conversational, personalized, and instantly gratifying engagements, resulting in smarter, higher-value purchase and service interactions. Artificial intelligence (AI) powered enterprise chatbot solutions are the future!
Chatbots have been around for some time, but organizations have now started adapting chatbot technology from the business point of view. The reason for adapting chatbot for business is very simple as more number of people are increasingly using chat services other than any communication medium.
Leveraging the power of AI bots
Customer experience angst has a measurable business impact—and it isn’t positive. 87% of customers indicate their customer service experience impacts their decision to do business with a vendor. 82% are likely to stop spending with a company due to a bad service experience.
Using a combination of Natural Language Processing (NLP), machine learning, and AI, bots are poised to transform the digital customer experience. Customers no longer need to decide which medium best matches their requirements.
Creating a chatbot strategy for enterprise
If you are a Chief Information Officer (CIO), Innovation Lead, or responsible for your organization’s technology roadmap, and understand the substantial productivity gains AI and chatbots yield across areas like ITSM, Sales, Banking, Finance, ERP, Retail, HR, and customer service. Having a proper chatbot strategy can be helpful to determine investment and forecasted gains, unify the approach across your business, and gain stakeholder buy-in.
Kore.ai’s findings reveal that the benefits of an enterprise chatbot platform extend well beyond the simple cost of acquiring the technology and encompass how the platform is architected, implemented, and modified over time. In order to see the true cost and payoff of enterprise chatbot deployment, buyers must carefully evaluate the immediate and long term costs of acquiring and maintaining the technology.
Access the complete CIO Toolkit for valuable resources to help you define, develop, and execute a chatbot strategy with quantifiable results for any industry or enterprise function. This kit provides practical, experience-driven resources to help executives and enterprise technology teams plan, define, and execute a conversational computing strategy that’s a win-win for your customers, employees and business. Get the CIO Toolkit below!